Customer Support Specialist

Want to be a part of a great team and an exciting culture? Join the winning team of Accel!

Accel International has grown to be the best high-performance conductor manufacturer for the aerospace, medical, telecommunications, and other industries. Our state-of-the-art technology and the dedication of our associates are unmatched by any of our competitors! With emphasis on customer care and integrity, we have become a force to be reckoned with in the wire industry, and our growth reflects this. We currently operate two state-of-the-art facilities in Connecticut, one in Indiana, and a new one is being built in Florida, which will be up and running in 2023.

This is a fast-paced, demanding role requiring self-motivation, results-oriented mindset, and a positive attitude. If you are a quick thinker, customer-centric extrovert, and you work well under pressure, this is the right role for you.

Job Responsibilities:

  • Take inbound and make outbound calls for customer service of wire manufacturing. (NO COLD CALLING!)
  • Identify customer’s needs and cultivate effective customer relationships via phone.
  • Work with the sales, engineering and operations teams to ensure consistent value is delivered to the customer.
  • Maintain customer satisfaction by establishing rapport with customer and others at Accel to help meet customer needs.
  • Determine quotation requirements by interviewing customer; referring to customer account information.
  • Recommend product solutions by understanding the company product line and prepare quotation pricing utilizing established guidelines.
  • Resolve customer product and service problems.
  • Administrative tasks, such as order entry, filing, report writing, faxing, copying etc.
  • Other duties as may be necessary.

Job Requirements and Qualifications:

  • Bachelors degree or higher is required
  • 2-3 years experience in non-retail sales and customer service
  • Proficiency in MS Office products – (Excel) is required
  • Strong work ethic and integrity
  • Strong initiative and interpersonal skills
  • Ability to work with competing priorities
  • Ability to work under pressure
  • Analytical skills
  • Resourceful and responsible
  • Impeccable written and oral communication skills
  • Attention to detail and accuracy of data

In return, we are happy to offer:

  • Competitive Base Salary (DOE) (This is a salaried, no commission position)
  • Generous Bonus Potential
  • Rewarding and Fun Work Environment.
  • Medical, Dental and Vision Benefits
  • Free Disability and Life Insurance
  • AFLAC line of coverage
  • 401(K) Plan with a Match
  • PTO
  • Growth Opportunities

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